EESL APP
Unique Features of the Project:-
Citizen
§ Simplified process for registering and tracking complaints
§ Complaint registration through multiple channels
§ Access to LIVE and real time SLNP Dashboard
at India, State, District, and at ULB Level
§ Faster and assured response from EESL for a registered complain
§ Single point to get all the department related information
§ Power to re-open closed complaints on a click of a button, if not satisfied with the complaint resolution
EESL
§ Centralized SLNP & CCMS dashboard with advanced search capabilities
§ Reduced turnaround time for the analysis results (fault location) to reach the staff on the field
§ Online verification of the number of LED installed
§ Real time maintenance and verification tracking
§ Real time dashboard for tracking complaint resolution status
§ Manage all the vendors at a single place
EESL Vendors
§ Single dashboard to display the programme details, based on assigned locations
§ Vendor’s (CCMS, LED etc.) can view their assigned complaints and take action
§ Automated work flow for complaint resolution for maintenance team.